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  • Security: Can I change my encrypting key?
    Answer: Can I change my encrypting key? The encrypting key cannot be changed once you setup your Backup Set. This is necessary for the integrity of the ...
  • Backing Up: How do CUSTOM retention policies work?
    Answer: The [Advanced] or custom retention policy allows you to configure a more flexible retention policy. It allows you to keep a set of snapshots of ...
  • General: What is the average compression ratio?
    Answer: All backup files are compressed and encrypted before uploading to the Backup Server, the average compression ratio for text-based file is around 4:1. However, no ...
  • Error Messages: How do I add-on application modules?
    Answer: When backing up, you may receive warning messages such as: Microsoft Exchange module is not enabledMicrosoft Windows System backup module is not enabled To enable add-on modules ...
  • Backing Up: Report shows file: "..has been removed already"
    Answer: It is useful to provide some background information first. When a backup job starts, the following will be performed in order; Run the pre-commands  Create Volume Shadow ...
  • General: Using backup software with Redirected Folders
    Answer: If the logged in user has redirected folders set up on their profile, the .obm folder is automatically created in \\servername\RedirectedFolder\username\.obm which is entirely useless, ...
  • Billing: How do I increase or decrease my allocatable storage space?
    Answer: To increase or decrease your overall storage, simply follow these steps: Navigate to the billing portal and log in (email address / password) Click [Account] -> [Branded Online Backup], ...
  • General: What is the Delta Merge feature?
    Answer: This is an awesome feature that will benefit large databases, VMware images, Windows Images, etc. Basically enabling this feature will allow the daily incremental files to ...
  • General: How do I reclaim space or delete the data in retention?
    Answer: There may be a time when you need to reclaim storage space that is currently held in retention for a specific backup set.  This can ...
  • General: How do I delete files from retention?
    Answer: Please follow the steps below to delete files from your backup account retention.    NOTE: It is not recommended to delete large amounts of data via ...
  • Backing Up: Backing up network drives and remote servers
    Answer: If the backup source is a remote share, you would simply use the UNC format in the backup set.  For example: \\server_name\share_name Open the backup software backup ...
  • Backing Up: What is my encryption key or security key?
    Answer: It is VERY IMPORTANT to store you encrypting in a safe place. If you lose your encrypting key, you will not be able to restore ...
  • Backing Up: How do I install backup software on a Linux machine?
    Answer:  Assumptions: You have logged into the Unix machine as root Instructions:Please refer to the following instructions: Download the Linux version of the backup software to the machine ...
  • Error Messages: Why does the "Application Data" look like it is backing up in a loop?
    Answer: This is a common issue related to "junction points" that sometimes occurs in Win 7/Vista/2008. The backup client gets caught in a loop trying to ...
  • Error Messages: Error Number 0x70: There is not enough space on the disk.
    Answer: When performing a Microsoft Exchange server backup, the following error message is received in the backup report: CExBackup::backupFile:WriteFile Path=\temp_directory\backupset_id\SERVER\Microsoft Information Store\ Mailbox Store (SERVER)\File: Error Number ...

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