How can we Help ?

You may change the account password via the reseller portal.

1. Login to the reseller portal
2. Click [Users] at the top
3. Click on the account name of the user you wish to modify
4. Click the [Password] button at the top.

Please note changing the password for the account can cause problems if you were using the account password as the [Default] encryption key.

Can I change my encrypting key?