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• Error Messages: Volume Shadow Copy Service (VSS) Troubleshooting
  Answer: This document will help you troubleshoot your Windows related Volume Shadow Copy Service errors and is for informational purposes only. Because some of the suggestions ...
• Error Messages: Error: [Shadow Copy] (1/10) Will retry in 60 Sec.
  Answer: The following error appears in the backup report/log.5     Info     2011/01/30 02:53     [Shadow Copy] (1/10) Will retry in 60 Sec.6     Info     ...
• Backing Up: Does backup software have to stop the App when doing a backup?
  Answer: backup software can backup application data while the application is still running. Particularly, we have special agents for MS Exchange Server, MS SQL Server, Oracle, Lotus ...
• Backing Up: Does backup software backup open files?
  Answer: Yes, this is done using Volume Shadow Copy on Windows systems. Other operating systems do not have an 'open file' issue. This is also including Exchange, ...
• Error Messages: “The process cannot access the file because another process has locked a portion of the
  Answer: You get this message when backing up a particular file because another application has held a read-exclusive lock on it. The backup agent, therefore, is ...
• Error Messages: The process cannot access the file because it is being used by another process
  Answer: This is usually not a problem, but even with Volume Shadow Copy enabled, a handful of applications can exclusively lock files. This means that the ...
• Error Messages: Error: VSS_WS_FAILED_AT_PREPARE_BACKUP
  Answer: The error in the Exchange backup report is as follows:   The writer vetoed the shadow copy creation process during the backup preparation state. (VSS_WS_FAILED_AT_PREPARE_BACKUP)  This problem is ...
• General: Are there any command line tools for backup software?
  Answer: Are there any command line tools for backup software?  Yes, there are scripts in [backup software_Program_Home]\bin and they are described below: Windows Decrypt.bat: decrypts the specified backup files install.bat: ...
• Backing Up: Report shows file: "..has been removed already"
  Answer: It is useful to provide some background information first. When a backup job starts, the following will be performed in order; Run the pre-commands  Create Volume Shadow ...
• Backing Up: How do I enable a Local Backup copy?
  Answer: Setting up a local backup is quite easy. This requires the Advanced client software. Open the backup set settings within the software client. Select the backup set ...
• Error Messages: Local Copy Error [BackupSetIndex.init]@xxxxx Index corrupted
  Answer: Local Copy Error: [BackupSetIndex.init]@48edb5 Index corrupted 'Drive_Letter:\folder1\..... The above error below simply indicates the remote server/share was not accessible during the backup job or didn't ...
• Restoring: How do I restore from my Local Copy?
  Answer: To restore from a "local copy" backup set, you must launch the "Decrypt Local Copy Wizard"; Open the backup client and log in. Select the [Decrypt Local ...
• Image/System Backup: ERROR - The location for backup is a critical volume
  Answer: When attempting a Windows System (volume) backup, you may get the error:  the error "The location for backup is a critical volume" which is flagged ...
• Exchange: Exchange 2010: Types of backup options
  Answer: The following are some Frequently Asked Questions about the types of backup options for MS Exchange 2010 server backup. backup software utilizes the Volume Shadow Copy ...
• Backing Up: Best practices for backup and recovery of MS Windows system backup
  Answer: Bare metal backup or restore can be challenging at times. However, a little planning ahead can save you a lot of trouble when performing a ...

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