Backing Up: Does backup software backup open files? Answer: Yes, this is done using Volume Shadow Copy on Windows systems. Other operating systems do not have an 'open file' issue.
This is also including Exchange, ...
General: How do I delete files from retention? Answer: Please follow the steps below to delete files from your backup account retention.
NOTE: It is not recommended to delete large amounts of data via ...
Backing Up: When I delete or change files, what happens? Answer: The files you delete from your computer or de-select from your backup set remain on our servers for 7 days to 7+ years depending on ...
Exchange: Error Number 0xc8000232: Some log or patch files are missing Answer: "CExBackup::backupStorageGroupLog:HrESEBackupGetLogAndPatchFiles: Error Number 0xc8000232: Some log or patch files are missing"
If you have just disabled the MS Exchange circular logging option, please try running a ...
Error Messages: Volume Shadow Copy Service (VSS) Troubleshooting Answer: This document will help you troubleshoot your Windows related Volume Shadow Copy Service errors and is for informational purposes only. Because some of the suggestions ...
Backing Up: How do I enable a Local Backup copy? Answer: Setting up a local backup is quite easy. This requires the Advanced client software.
Open the backup set settings within the software client.
Select the backup set ...
Error Messages: Java heap space: Backup completed with errors Answer: Java heap space: Backup completed with errors: This error happens mostly when running a "Windows System Backup" (bare metal) job, but on occasion shows in ...
Error Messages: Error: [Shadow Copy] (1/10) Will retry in 60 Sec. Answer: The following error appears in the backup report/log.5 Info 2011/01/30 02:53 [Shadow Copy] (1/10) Will retry in 60 Sec.6 Info ...
Restoring: If I need to restore data, how is it done? Answer: You can restore your data a few different ways:
Launch the backup software desktop client on your Windows or Mac -> Click "Restore" from the left pane.
Navigate ...
Restoring: How do I restore from my Local Copy? Answer:
To restore from a "local copy" backup set, you must launch the "Decrypt Local Copy Wizard";
Open the backup client and log in.
Select the [Decrypt Local ...
General: Best Practices Answer: Here are a few best practices recommended from years of experience and much customer feedback.
Multiple Backup Sets
This practice is more relevant to servers with larger ...
General: What makes us better? Answer: Top 5 reasons our customers choose us over our competitors (in no particular order):
Backup Speed
Our software runs as a background service and transfers data in ...
Backing Up: How do I perform a Seed Load Copy? Answer: For customers with large data sets (over 50G), it may be unreasonable to backup the intial files over the internet. You can send us an ...