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• Backing Up: Does backup software backup open files?
  Answer: Yes, this is done using Volume Shadow Copy on Windows systems. Other operating systems do not have an 'open file' issue. This is also including Exchange, ...
• Backing Up: Are there files that backup software will not backup?
  Answer: None that have been reported. backup software also backs up open files and databases. ...
• General: How do I delete files from retention?
  Answer: Please follow the steps below to delete files from your backup account retention.    NOTE: It is not recommended to delete large amounts of data via ...
• Backing Up: When I delete or change files, what happens?
  Answer: The files you delete from your computer or de-select from your backup set remain on our servers for 7 days to 7+ years depending on ...
• Exchange: Error Number 0xc8000232: Some log or patch files are missing
  Answer: "CExBackup::backupStorageGroupLog:HrESEBackupGetLogAndPatchFiles: Error Number 0xc8000232: Some log or patch files are missing" If you have just disabled the MS Exchange circular logging option, please try running a ...
• Error Messages: Volume Shadow Copy Service (VSS) Troubleshooting
  Answer: This document will help you troubleshoot your Windows related Volume Shadow Copy Service errors and is for informational purposes only. Because some of the suggestions ...
• Backing Up: How do I enable a Local Backup copy?
  Answer: Setting up a local backup is quite easy. This requires the Advanced client software. Open the backup set settings within the software client. Select the backup set ...
• Error Messages: “The process cannot access the file because another process has locked a portion of the
  Answer: You get this message when backing up a particular file because another application has held a read-exclusive lock on it. The backup agent, therefore, is ...
• Error Messages: Java heap space: Backup completed with errors
  Answer: Java heap space: Backup completed with errors:  This error happens mostly when running  a "Windows System Backup" (bare metal) job, but on occasion shows in ...
• Error Messages: Error: [Shadow Copy] (1/10) Will retry in 60 Sec.
  Answer: The following error appears in the backup report/log.5     Info     2011/01/30 02:53     [Shadow Copy] (1/10) Will retry in 60 Sec.6     Info     ...
• Restoring: If I need to restore data, how is it done?
  Answer: You can restore your data a few different ways:  Launch the backup software desktop client on your Windows or Mac -> Click "Restore" from the left pane. Navigate ...
• Restoring: How do I restore from my Local Copy?
  Answer: To restore from a "local copy" backup set, you must launch the "Decrypt Local Copy Wizard"; Open the backup client and log in. Select the [Decrypt Local ...
• General: Best Practices
  Answer: Here are a few best practices recommended from years of experience and much customer feedback.  Multiple Backup Sets This practice is more relevant to servers with larger ...
• General: What makes us better?
  Answer: Top 5 reasons our customers choose us over our competitors (in no particular order): Backup Speed Our software runs as a background service and transfers data in ...
• Backing Up: How do I perform a Seed Load Copy?
  Answer: For customers with large data sets (over 50G), it may be unreasonable to backup the intial files over the internet. You can send us an ...

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