How can we Help ?

Advanced search

64 search results

Page 1 out of 5 Pages

  • Backing Up: Does backup software backup open files?
    Answer: Yes, this is done using Volume Shadow Copy on Windows systems. Other operating systems do not have an 'open file' issue. This is also including Exchange, ...
  • Backing Up: Are there files that backup software will not backup?
    Answer: None that have been reported. backup software also backs up open files and databases. ...
  • General: How do I delete files from retention?
    Answer: Please follow the steps below to delete files from your backup account retention.    NOTE: It is not recommended to delete large amounts of data via ...
  • Backing Up: When I delete or change files, what happens?
    Answer: The files you delete from your computer or de-select from your backup set remain on our servers for 7 days to 7+ years depending on ...
  • Exchange: Error Number 0xc8000232: Some log or patch files are missing
    Answer: "CExBackup::backupStorageGroupLog:HrESEBackupGetLogAndPatchFiles: Error Number 0xc8000232: Some log or patch files are missing" If you have just disabled the MS Exchange circular logging option, please try running a ...
  • Error Messages: Volume Shadow Copy Service (VSS) Troubleshooting
    Answer: This document will help you troubleshoot your Windows related Volume Shadow Copy Service errors and is for informational purposes only. Because some of the suggestions ...
  • Backing Up: How do I enable a Local Backup copy?
    Answer: Setting up a local backup is quite easy. This requires the Advanced client software. Open the backup set settings within the software client. Select the backup set ...
  • Error Messages: “The process cannot access the file because another process has locked a portion of the
    Answer: You get this message when backing up a particular file because another application has held a read-exclusive lock on it. The backup agent, therefore, is ...
  • Error Messages: Java heap space: Backup completed with errors
    Answer: Java heap space: Backup completed with errors:  This error happens mostly when running  a "Windows System Backup" (bare metal) job, but on occasion shows in ...
  • Error Messages: Error: [Shadow Copy] (1/10) Will retry in 60 Sec.
    Answer: The following error appears in the backup report/log.5     Info     2011/01/30 02:53     [Shadow Copy] (1/10) Will retry in 60 Sec.6     Info     ...
  • Restoring: If I need to restore data, how is it done?
    Answer: You can restore your data a few different ways:  Launch the backup software desktop client on your Windows or Mac -> Click "Restore" from the left pane. Navigate ...
  • Restoring: How do I restore from my Local Copy?
    Answer: To restore from a "local copy" backup set, you must launch the "Decrypt Local Copy Wizard"; Open the backup client and log in. Select the [Decrypt Local ...
  • General: Best Practices
    Answer: Here are a few best practices recommended from years of experience and much customer feedback.  Multiple Backup Sets This practice is more relevant to servers with larger ...
  • General: What makes us better?
    Answer: Top 5 reasons our customers choose us over our competitors (in no particular order): Backup Speed Our software runs as a background service and transfers data in ...
  • Backing Up: How do I perform a Seed Load Copy?
    Answer: For customers with large data sets (over 50G), it may be unreasonable to backup the intial files over the internet. You can send us an ...

The most popular searches are:

Contact Information

  • XZBACKUP
    2850 Interstate Dr. #2, 33805
    Toll-Free: +1 800.213.2157
    US Local: +1 727.564.9230
    UK Local: +44 2036.080613
    Phone Hours: 9AM - 6PM EST
    E-mail: sales@xzbackup.com
    Website: www.xzbackup.com
Copyright © 2015 xzbackup.com. All rights reserved.