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• Error Messages: SQL Error: Path does not exist!
  Answer: When performing a MS SQL database backup, the following warning message is received in the backup report: Path "\Temporary_Directory\Backup\MSSQLServer\Backup_ID" does not exist!OrPath "Microsoft SQL Server\SERVER\Directory_Path" does not exist!   ...
• Error Messages: “Path ‘C:\Temp\MSSQLServer\xxxxxx0769567’ does not exist”
  Answer: If you get this error while you are doing MS SQL or MS Exchange backup, please try to use an UNC path (e.g. //server/share) in ...
• Backing Up: My "backup missed" - Why?
  Answer: Important Note: We have absolutely no way of telling you why a backup was missed specifically. Our system simply is aware that we should have ...
• Exchange: Exchange brick/mail level "backup missed"
  Answer: If other backups are running successfully, but your Exchange mail/brick level backups are missing (as shown in the email status report), please try one or ...
• Exchange: Mail/brick level backup on 64 bit Exchange
  Answer: Backing up individual emails (mail-level):  Download and install the backup software application on the Microsoft Exchange 2010 server Download and install Microsoft Exchange Server MAPI Client and Collaboration ...
• Billing: Can I cancel at anytime?
  Answer: Yes, to submit a cancellation request: Log in to the billing portal. Select [Services] -> [My Services] Choose the item you wish to remove from your account Select "Request ...
• Backing Up: When I delete or change files, what happens?
  Answer: The files you delete from your computer or de-select from your backup set remain on our servers for 7 days to 7+ years depending on ...
• General: How do I migrate backup source of an existing backup set without re-uploading the data?
  Answer: Assumptions: You want to migrate backup source from        C:\Backup_Source (e.g. the directory of where the data currently reside)        to        D:\Backup_Source (e.g. ...
• Error Messages: Volume Shadow Copy Service (VSS) Troubleshooting
  Answer: This document will help you troubleshoot your Windows related Volume Shadow Copy Service errors and is for informational purposes only. Because some of the suggestions ...
• Backing Up: Which encryption alogorithm do I choose when creating a backup set?
  Answer: It is VERY IMPORTANT to keep your encryption key in a safe place! If you lose your encrypting key, you will not be able to ...
• Backing Up: Backing up network drives and remote servers
  Answer: If the backup source is a remote share, you would simply use the UNC format in the backup set.  For example: \\server_name\share_name Open the backup software backup ...
• Backing Up: How often do I receive backup status reports?
  Answer: Backup Reports are sent out on the hour every hour. This means that any jobs that occurred within the last hour will have their reports ...
• Backing Up: How can I create a "Run Once" backup schedule
  Answer: If you don't want to (or can't) force a manual backup by right clicking the tray icon, then choosing the backup set to start, you ...
• Backing Up: Ensure Successful Exchange Backups The First Time
  Answer: It is critical the initial Exchange backup is successful in FULL.  All incremental backups will depend on the integrity of the first backup (until the ...
• Backing Up: How do I enable a Local Backup copy?
  Answer: Setting up a local backup is quite easy. This requires the Advanced client software. Open the backup set settings within the software client. Select the backup set ...

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