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  • General: How do I reclaim space or delete the data in retention?
    Answer: There may be a time when you need to reclaim storage space that is currently held in retention for a specific backup set.  This can ...
  • Error Messages: Error Number 0x70: There is not enough space on the disk.
    Answer: When performing a Microsoft Exchange server backup, the following error message is received in the backup report: CExBackup::backupFile:WriteFile Path=\temp_directory\backupset_id\SERVER\Microsoft Information Store\ Mailbox Store (SERVER)\File: Error Number ...
  • Error Messages: Java heap space: Backup completed with errors
    Answer: Java heap space: Backup completed with errors:  This error happens mostly when running  a "Windows System Backup" (bare metal) job, but on occasion shows in ...
  • Billing: How do I increase or decrease my allocatable storage space?
    Answer: To increase or decrease your overall storage, simply follow these steps: Navigate to the billing portal and log in (email address / password) Click [Account] -> [Branded Online Backup], ...
  • General: Best Practices
    Answer: Here are a few best practices recommended from years of experience and much customer feedback.  Multiple Backup Sets This practice is more relevant to servers with larger ...
  • Error Messages: Volume Shadow Copy Service (VSS) Troubleshooting
    Answer: This document will help you troubleshoot your Windows related Volume Shadow Copy Service errors and is for informational purposes only. Because some of the suggestions ...
  • General: How do I delete files from retention?
    Answer: Please follow the steps below to delete files from your backup account retention.    NOTE: It is not recommended to delete large amounts of data via ...
  • Backing Up: Ensure Successful Exchange Backups The First Time
    Answer: It is critical the initial Exchange backup is successful in FULL.  All incremental backups will depend on the integrity of the first backup (until the ...
  • Backing Up: How do I enable a Local Backup copy?
    Answer: Setting up a local backup is quite easy. This requires the Advanced client software. Open the backup set settings within the software client. Select the backup set ...
  • Error Messages: "Insufficient system resources exist to complete the requested service."
    Answer: This is actually an error produced by Windows and typically happens on 32 bit servers when trying to backup large Exchange or SQL database files ...
  • Image/System Backup: System State and System backup temporary storage restrictions
    Answer: Description: What are the restrictions for the temporary storage location of a System State backup (System State backup module) or System backup (MS Windows System backup ...
  • Exchange: Exchange Backup Best Practices FAQ
    Answer: Question) How do I get a successful seed (first) backup of a Microsoft Exchange database? Answer) A successful initial backup is EXTREMELY important, see this FAQ: Ensure ...
  • Exchange: Exchange 2010: Types of backup options
    Answer: The following are some Frequently Asked Questions about the types of backup options for MS Exchange 2010 server backup. backup software utilizes the Volume Shadow Copy ...

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