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  • Troubleshooting: How to restart the "Scheduler" service
    Answer: Although uncommon, if the software client loses communication with the server for an extended period of time or a backup job is interrupted abruptly, the ...
  • Error Messages: Volume Shadow Copy Service (VSS) Troubleshooting
    Answer: This document will help you troubleshoot your Windows related Volume Shadow Copy Service errors and is for informational purposes only. Because some of the suggestions ...
  • Backing Up: My "backup missed" - Why?
    Answer: Important Note: We have absolutely no way of telling you why a backup was missed specifically. Our system simply is aware that we should have ...
  • Error Messages: Local Copy Error [BackupSetIndex.init]@xxxxx Index corrupted
    Answer: Local Copy Error: [BackupSetIndex.init]@48edb5 Index corrupted 'Drive_Letter:\folder1\..... The above error below simply indicates the remote server/share was not accessible during the backup job or didn't ...
  • Exchange: Exchange mail boxes not showing up in selection list
    Answer: When trying to create an Exchange mail level backup set, some of the mail boxes may not show up in the selection list.  Many times ...

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